Last updated: April 2, 2026
Thank you for shopping with Tiniover. We want your order and delivery experience to be clear, smooth, and reliable. Please review the shipping information below before placing your order.
1. Shipping Area
This website currently ships within the contiguous United States only.
We do not currently ship orders from this website to:
Alaska
Hawaii
U.S. territories
offshore islands
P.O. Boxes
APO/FPO addresses
other restricted or non-serviceable locations
Customers in Canada should place orders through our dedicated Canada website.
2. Warehouse Location
Orders placed on this website are shipped from our U.S. warehouse in California.
3. Order Processing Time
In-stock orders are typically processed within 1–2 business days.
Orders placed on weekends or public holidays will be processed on the next business day. During promotional periods, holidays, or high-volume periods, processing times may be slightly longer.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
4. Estimated Delivery Time
After shipment, most orders are typically delivered within 3–8 business days.
Estimated total delivery time:
Processing time: 1–2 business days
Transit time: 3–8 business days
Total estimated delivery time: 4–10 business days
Please note that delivery times are estimates only and are not guaranteed. Actual delivery times may vary depending on destination, carrier operations, weather, holidays, and other circumstances beyond our control.
5. Shipping Fees
We offer free standard shipping on all eligible orders delivered within the contiguous United States.
There are currently no expedited shipping options available on this website.
6. Separate Shipments
Some orders may be shipped in separate packages for logistical reasons.
This is especially common for orders that include electric trikes, accessories, passenger kits, cargo kits, backrest kits, replacement parts, or other add-ons. Items from the same order may arrive on different dates.
If part of your order arrives first, please do not worry. The remaining package(s) are still in transit.
7. Shipping Carriers
We work with carriers such as FedEx, UPS, DHL, USPS, and other freight or delivery partners, depending on the product, package size, and shipping destination.
The final carrier will be selected based on what is most suitable for safe and efficient delivery.
8. Order Tracking
Once your order ships, you will receive a tracking number by email.
Please allow 24–48 hours for tracking updates to appear after the shipping label is created. In some cases, carrier tracking may take additional time to refresh.
If you do not receive tracking information within a reasonable time after your order has shipped, please contact us at [your support email].
9. Address Accuracy
Please make sure your shipping address is complete, accurate, and deliverable before placing your order.
Tiniover is not responsible for delays, failed delivery attempts, or additional costs caused by incorrect or incomplete shipping information submitted by the customer.
Because this website does not ship to P.O. Boxes, please provide a valid street address for delivery.
10. Address Changes
Address changes are free before the order ships.
If you need to update your shipping address, please contact us as soon as possible. Once the order has shipped, we cannot guarantee that address changes can still be made.
If rerouting, interception, return-to-sender, reshipment, storage, or other carrier-related fees occur due to an incorrect address or a late change request, those costs may be deducted from the refund or charged separately where applicable.
11. Shipping Delays
Although we do our best to deliver orders on time, delays may occur for reasons beyond our control, including but not limited to:
severe weather
carrier delays
peak holiday traffic
high shipping volume
freight scheduling issues
regional service interruptions
force majeure events
We appreciate your patience and understanding if a delay occurs.
12. Lost, Damaged, or Missing Packages
If your package is lost in transit, arrives damaged, or is marked as delivered but cannot be found, please contact us as soon as possible at [your support email].
To help us investigate and resolve the issue more efficiently, please include:
your order number
photos of the package and product, if applicable
a brief description of the issue
We will work with the carrier and do our best to assist with a resolution.
13. Cancellations
Orders may be canceled for a full refund before shipment.
Once an order has shipped, it can no longer be canceled. However, eligible orders may still be returned under our 30-Day Free Return Policy.
If you need to cancel an order, please contact us as soon as possible at [your support email].
14. 30-Day Free Return
We offer a 30-day free return policy for eligible orders.
If you are not satisfied with your purchase, you may request a return within 30 days of delivery, subject to the terms and conditions of our Return Policy.
To start a return, please contact us at [your support email] with your order number and reason for return. Our team will guide you through the next steps.
For full details, please refer to our Return Policy page.
15. Refused Shipments and Undeliverable Orders
If an order is refused by the customer, cannot be delivered because of an invalid address, or is returned to us due to delivery failure, Tiniover reserves the right to deduct any carrier charges, return shipping costs, storage fees, or reshipment fees where applicable.
If the customer requests reshipment, additional shipping charges may apply.
16. Taxes
Any applicable sales tax will be calculated at checkout where required.
17. Contact Us
If you have any questions about shipping, delivery, tracking, or returns, please contact our support team:
Email: support@tiniovertrike.com
Tel: Tel: +1 (888) 695 1139 (PST 8:00~18:00) & +1 (213) 991 0655 (PST 18:00~3:00)
We are happy to help.
